Frequently Asked Questions

 

Where is Komodo Resort?

The resort is located on the pristine island of Sebayur Besar, next to the Komodo National Park border and at about 18 kilometers distance from Labuan Bajo.

  

How do I get to Labuan Bajo?

There are few airlines that fly directly from Jakarta Soekarno Hatta (CGK) and Denpasar, Bali (DPS) every day as below:

  • From Jakarta: Garuda Indonesia / Batik Air / Citi link
  • From Bali: Garuda Indonesia / Wing Air / Nam Air / Air Asia

Please note the flight times are subject to change without prior notification and we recommend that you purchase a travel insurance to avoid any difficulties.

The following companies accept foreign credit cards for domestic flights booking:

Airlines: GARUDA INDONESIA   AIRASIA

Flight Booking Website: NUSATRIP   TRAVELOKA

 

How do I get to the Resort from Labuan Bajo?

A member of our staff will meet & greet you at the airport and transfer you to our office in Labuan Bajo for a short check in procedure before boarding your transfer boat.

We offer a daily FREE shuttle service which takes approximately 1 hour and 40 minutes to/from Labuan Bajo as below:

  • From Labuan Bajo to Resort: Boat departure time is at 12:45PM
  • From Resort to Labuan Bajo: Boat departure time is at 08:30AM

We strongly advise you to schedule flights arriving Labuan Bajo no later than 12:00PM. Guest who have a scheduled arrival time after 12:00PM will be required to book a private speed boat transfer. Please contact our reservation team at [email protected] for any additional information.

 

How is the weather / Best time to visit?

The weather conditions in the Komodo archipelago are good all year round except in between the months of January and February as it’s the peak of monsoon season (The Resort usually close from mid-January till mid-February for renovations and other maintenance works).

Light to medium rain can be expected from December to March, while the driest season and hottest time of the year will be from April till November.

The average air temperature is at 30° Celsius while the water temperature is 28° Celsius on average.

 

What is the time zone?

+8 GMT (Bali & Nusa Tenggara)

 

Do I need a Visa to travel to Indonesia?

All visitors must hold a passport valid for at least 6 months after entry into Indonesia as well as a valid return or onward ticket.

Depending on your country of origin, there are three options to enter Indonesia that apply to most travelers that come for tourism/social purpose only:

  • No Visa required (169 countries – FREE entry / 30 days validity / Not extendable)
  • Visa on Arrival (35US$ / 30 days validity / extendable once for 30 days)
  • Visa needed (must apply abroad before traveling to Indonesia)

Please double check with the Indonesian Embassy in your country of origin to confirm your eligibility.

The latest and updated visa exemption list can be viewed on the Directorate General of Immigration website at https://www.imigrasi.go.id/visa_exe/index/

 

What is included in the full board accommodation package?

Your stay includes:

  • Welcome Drink and Face Towel upon arrival
  • Evening Turndown Service
  • Local Coffee, Tea and drinking water
  • 3 meals a day
  • Pickup and drop off from/to airport
  • Scheduled (Return) shuttle boat transfer from/to Labuan Bajo-Komodo Resort
  • Drinks & snacks in the room minibar

 

Is there a child policy / rates or reduction?

We accept children at the resort at the full responsibility of the parents.

For infants aged 0 – 2 years old, the rate is IDR 470.000 per child per night and upon request, a baby cot can be provided in your room. Children of 3 years old and older will be charged as adults.

Children 0 – 6 years old don’t need to pay for the Komodo National Park tickets.

 

What is the cancellation and modification policy for booking?

 Low season:

  • Reservation will be confirmed upon the reception of the deposit (30% of the total)
  • Full payment must be done 30 days before arrival at the latest.
  • Cancellation up to 31 days before arrival date: Full Refund (70 euros administration fee apply)
  • Cancellation 30 days before arrival date: No Refund
  • Early check out: No Refund

Peak season (Easter weeks, 15th July to 15th September, 20th December to 7th January):

  • Reservation will be confirmed upon the reception of the deposit (30% of the total)
  • Full payment must be done 45 days before arrival at the latest.
  • Cancellation up to 45 days before arrival date: Full Refund (100 euros administration fee apply)
  • Cancellation 44 days before arrival date: No Refund
  • Early check out: No Refund

 

What are the payment methods at the resort? Can I exchange money?

We accept cash in major currencies such as Indonesian rupiah (IDR), EUR, USD and GBP. We also accept credit card payments via VISA and Master Cards without any surcharge (American Express is not accepted).

PayPal and wire transfer are accepted with additional charges.

Guests may exchange money in major currencies and based on spot rate from our bank. Please ask our front office team for the daily rates.

 

Is there any other type of local taxes I should be aware off?

All guests (divers and non-divers) who visit the Komodo National Park need to pay an additional National Park Fee as follow:

International Visitors:

     - Working days (Monday to Saturday) @ IDR 175,000 per person/day

     - Non Working days (Sunday & Public Holidays) @ IDR 250,000 per person/day

Local visitors:

     - Working days (Monday to Saturday) @ IDR 40,000 per person/day

     - Non Working days (Sunday & Public Holidays) @ IDR 50,000 per person/day

Retribution Fee:

     - IDR 100,000 per person/day for divers and IDR 50.000 for snorkelers

These tickets can be purchased directly at the resort and you may settle upon check out together with all the extra incidental charges that you will have.

Entrance fee (to Komodo/ Rinca Island for Trekking & Dragon spotting):

     - Approximately IDR 200,000 per person/day

Ticket can be purchased directly at the ranger office upon arrival at the ranger station

(Please be informed that the above fees are imposed by the local government, and are subject to change without prior notice)

 

How can I stay in touch with the world?

We offer free internet WIFI accessible throughout the Resort (in every rooms & communal areas).

 

Are the bungalows air conditioned?

All the bungalows are equipped with individually controlled air conditioning units.

In addition to the air conditioners, the Seafront Deluxe Bungalows are equipped with a ceiling fan while the Grand View’s & Grand Beach are equipped with a pedestal fan.

 

What kind of food is served?

Our chefs serves up a delicious mix of international, Indonesian Italian and Thai cuisine.

Breakfast is a large buffet style that includes fresh tropical fruits, juice, cereals, homemade yogurt, pancakes, fried rice/noodles, ham, cheese, bacon, tomatoes & onions, pastries, home-made breads, as well as cooked-to-order eggs and crepes.

Lunch is served a la carte with a choice of International and Indonesian dishes while the dinner features a selection of Indonesian, Italian and Thai succulent a la carte dishes.

Theme nights such as Cheese, Pizza and other Indonesian specialties are featured on a weekly basis.

 

What if I have special dietary requirements?

Please let us know before your arrival of any allergies or special dietary requirements you may have by emailing our reservation team at [email protected].

While our kitchen team is generally able to accommodate many different dietary requirements from gluten free to vegetarians and vegans, there could be probabilities that the variety and availability of ingredients be limited given our remote location. Therefore we do encourage our guests to bring any special ingredients they may think necessary for the duration of their trip.

 

Is the resort suitable for snorkelers?

Our stunning House Reef located in front of the resort is the perfect spot for snorkeling enthusiasts. The safest way to get in/out would be from the wooden ladder located at the end of the main jetty. (We strongly discourage guests to start off from the beach as there are delicate and pristine corals around the shallow water which we are trying to protect)

Snorkeling trips can be arranged by following the dive boat whenever the sites are suitable and guided snorkeling excursions are also available at an extra charge.

 

Can I learn to dive or do a course?

Our 5* PADI dive center offers a full range of PADI courses from Discover Scuba Diving up to Dive Master level with a wide range of specialties in between. To avoid disappointment, advanced booking is required if you wish to sign up for a dive course in during your visit.

 

What is the dive schedule like?

Our typical dive schedule starts at 08:00 and consist of a two tank dives and back at the resort for lunch. Afternoon dives usually starts at 14:30 and we also organize night dives on request.

When the conditions are favorable we are also able to organize full day trips which are further away (approximately 1 hour and 30 minutes) and consist of 3 dives with a lunch box served on board.

The standard ratio for guiding is max 4 guests to 1 guide and the dive groups will be arranged according to divers experience level and preferences such as photography for example.

 

Which type of boats you use for diving, snorkeling and excursions?

Our traditional style wooden boats are spacious and have all the necessary safety and navigating equipment such as VHF radio, GPS, first Aid kit, emergency oxygen, life jackets, marine toilets and dry storage areas for cameras & personal belongings.

In addition, all boats are staffed by licensed captains and crews. Each vessel has its own sundeck with bean bags making it the perfect place to chill and relax between dives!

Free flow of drinking water, coffee, tea and biscuits is provided on board for every trip.

 

Do you have scuba gear/snorkeling equipment for rent?

Yes, our Dive Center provides a full range of Dive/Snorkeling equipment rental available in various sizes such as BCDs, Regulators, Dive Computers, Torches, 3mm Shorty and Long Wetsuits, Masks, Snorkels, Booties and Fins (full foot & open heel).

Please refer to our price list for more details.

 

Is Nitrox available?

Yes, Nitrox is available with additional charges.

 

What type of dive tank is available? DIN or INT?

Our dive tanks are 12 liters aluminum with DIN or INT regulators system. We also have a limited number of 15 liter aluminum tanks available on request against a small surcharge.

 

Where is the nearest decompression chamber?

Labuan Bajo - Siloam Hospitals

 

Do you recommend any special insurance?

We strongly recommend you to purchase a travel insurance in the event of unexpected changes in your travel plans. You should also have adequate medical insurance to cover any incidents.

Please check with your medical insurer before the trip to verify you’re covered while traveling.

If you are a diver, your insurance policy must include dive accidents such as hyperbaric treatment and emergency evacuation, these insurances are offered by many organizations such as Divers Alert Network (DAN), PADI, and Indepth.

 

What can I do if I don’t dive? 

We offer day tours to Rinca and Komodo Island to see the dragons, Padar Island with its famous viewpoint, Pink Beach, Flying Foxes, and also Guided Snorkeling Trips (please refer to our price list for more details).

The resort is equipped with a gym, free of charge kayaks are available, snorkeling is possible from our stunning house reef and there is a beautiful nature trail with viewpoint behind the bungalows.

The SPA offer traditional massages and a choice of treatments to fully relax and pamper yourself.

 

Is there many mosquitoes / Risk of malaria in the area?

As we are in a tropical climate, there may be some mosquitoes and also sandflies near the beach.

However there is no malaria on our island, nevertheless, we recommend that you always sleep under a mosquito net (provided in every rooms), wear light-colored clothing, cover up during evening and early morning hours, and use an insect repellent if necessary.

We fumigate the resort compound weekly depending on the season. And in during evening turn down, our housekeeping will spray the guest rooms and prepare the mosquito nets for you.

Please consult with your physician on the type of prophylaxis you should use. Always ask about possible side effects (especially for divers).

 

What sort of power do you have?

The Resort provides 24 hours / 220 volts electricity.

The Seafront Deluxe Bungalows are fitted with two round pin socket (Indonesia/ European type C) and the Grand View & Grand Beach provide European & International wall plug sockets with USB chargers. There is always plenty of additional adapters available at the front office if needed.

 

Is there a laundry service at the resort?

As we have limited fresh water supply at the resort, we usually send our laundry to Labuan Bajo which takes approximately 2 to 3 days to be sent back. The laundry rate is IDR 25.000 per kg and you may ask our front office team to assist you with this service if needed.

 

How do you source water?

Unfortunately, our island doesn’t have access to fresh water.

The resort is equipped with a reverse osmosis system (desalinization plant) that produce fresh water for showers and an additional water boat is used daily or once every two days depending on the water consumption.

We also produce clean potable drinking water which is initially transported by boat from a natural spring located near Labuan Bajo and later scrupulously filtered at the resort by a water purification system in order to obtain 100% safe and clean potable drinking water.

 

Is there a drone policy?

You are welcome to bring drones, however a notice will need to be given to the front office prior to any usage.

In order to ensure the privacy, peacefulness and safety of other guests, drones should be used carefully at a high altitude and in no occasion should be flown near bungalows or other peoples.

Drones are only permitted at Sebayur Island, the authorities have ban their use inside the National Park.

 

What should I bring?

  • Dive certification cards & logbook
  • Your insurance documents (travel, health, dive insurance)
  • All personal toiletries that you will need for the duration of your stay
  • Sun lotion, sunglasses & hat
  • Swimwear
  • Sandals/flip-flops
  • A light sweater as the evenings or early morning can be chilly
  • A raincoat
  • A pair of sturdy walking shoes for hiking
  • Long sleeved light clothes (for land tours)
  • Mosquito repellent
  • Dive gears: mask, fins, regulator, BCD, wetsuit, dive computer, torch
  • A rash guard for snorkelers
  • A small waterproof bag
  • Chargers for your electric devices
  • Power plugs adapter for non-European plugs

 

What should I not bring with me? 

  • Towels: we provide bath and beach towels in every rooms
  • Hand soap/shower gel/shampoo: we provide all of those in the rooms
  • Hair dryer: one is provided in each room
  • Too many warm clothes, as the air temperature is usually between 28-32 degrees Celsius
  • Excessive plastic packaging – please pack items carefully and remove excess packaging to minimize any rubbish you bring to the island
  • Non-rechargeable batteries – whenever possible, please choose re-chargeable
  • Diving gloves – these are not permitted in the Komodo National Park
  • Fishing equipment – there is no fishing from Komodo Resort